Clear terms before you commit.

1. Company and offices

Our registered office is Lucky Plaza, Nrb-Uganda Rd, Eldoret, Uasin Gishu County, Kenya. Our student-facing operating office is Lucky Plaza, 2nd Floor, Eldoret, Kenya. The Eldoret office coordinates consultations and student support; it is not described as the company's registered office.

2. Our role and service scope

EduNet provides education counselling, course and institution research, application and document guidance, personal statement support, scholarship and funding awareness, general visa-document preparation guidance and pre-departure orientation.

We provide general procedural information from official sources. We do not provide regulated immigration legal advice. Where regulated or specialist advice is required, we may recommend that you use an appropriately authorised professional.

3. Admissions, scholarships and visas

Institutions, scholarship providers, embassies and immigration authorities make their own decisions. EduNet cannot guarantee admission, a scholarship, a Confirmation of Acceptance for Studies, a visa, employment or any other outcome. A refusal or delay does not by itself mean that EduNet failed to provide an agreed service.

4. Starting a paid engagement

Before paid work starts, we will explain the service scope, the student-paid fee, the payment schedule, expected deliverables, relevant commercial relationships and the complaint route. Both sides should retain the written quotation, invoice or student engagement record.

5. Fees and third-party charges

Standard EduNet application-support service fee: KES 25,000. This fee applies only where application support is accepted as a paid EduNet service. Any different or additional professional service must be described and priced in writing before payment.

A consultation fee, if applicable, will be shown at booking or confirmed in writing before the appointment. University application charges, deposits, tuition, examinations, translations, couriers, insurance, medical checks, biometrics, travel, accommodation and government visa charges are separate third-party costs. EduNet does not set those charges, and official current information takes priority.

Some institutions may pay EduNet a commission for an eligible enrolment. We will disclose when a relevant commercial relationship exists and whether a service is institution-funded or student-funded. Commercial arrangements must not distort our advice, and commission amounts remain commercially confidential.

6. Cancellation and refund policy

• If EduNet cancels a paid service and no suitable alternative is accepted, the amount paid for the undelivered service will be refunded.
• If you cancel in writing before work begins, we will refund the EduNet service fee received, less any non-refundable third-party cost that you authorised and that was already paid or committed.
• If work has started, any refund is limited to the clearly undelivered portion of the agreed service. Completed work and authorised third-party costs are not refundable.
• A negative admission, scholarship or visa decision does not create a refund right for work already completed.
• Booking changes and cancellations can be made through the Manage booking feature. Any paid-appointment condition will be disclosed before payment.

Refund requests must include the client's name, reference or invoice number, payment evidence and reason for the request. We aim to give a written decision within 10 working days. Nothing in this policy removes a right that cannot lawfully be excluded.

7. Client responsibilities and document integrity

You must provide complete, accurate and truthful information; submit genuine documents; review applications before submission; meet deadlines; and tell us promptly when circumstances change. We may pause or end an engagement, decline to submit a document, or notify an appropriate institution or authority where there is a reasonable concern about fraud, alteration or material misrepresentation.

8. Objective advice, partners and marketing

We aim to recommend options that fit the learner's academic profile, goals, language readiness and financial circumstances. We distinguish institutions that EduNet formally represents under a current written agreement from institutions discussed only for comparison or student choice.

University, British Council, government and other third-party names or marks do not imply endorsement. We use a partner's logo or claim of appointment only when current written authorisation permits it.

9. Applicants under 18

A parent or legal guardian must be involved in services for a child. We may require proof of parental responsibility, written consent, emergency contact details and permission before collecting documents, contacting a school or submitting an application. Additional welfare and safeguarding procedures apply.

10. Personal information and confidentiality

We handle personal information under our Privacy and Data Usage Policy. We may share information with institutions, application platforms and necessary service providers only for an explained service purpose, with an appropriate lawful basis and safeguards.

11. Complaints and disputes

You may raise a concern without losing access to fair service. Our Complaints Procedure explains how to submit a complaint, the information to include, review times and available escalation routes. An institution's own complaint or appeal process may also apply to its decision or service.

12. Website use and intellectual property

You must not misuse, attack, scrape at scale, bypass security or interfere with this website, its forms, files or related systems. Website content is general information and may change. Unless otherwise stated, EduNet owns or is authorised to use the site's text, layout and branding.

13. Third-party decisions and liability

To the extent permitted by law, EduNet is not responsible for a third party's independent decision, system outage, policy change or delay. We remain responsible for supplying our agreed services with reasonable care and skill. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

14. Changes and governing law

We may update these terms when our services, laws or professional standards change. The version shown on this page applies from its effective date. These terms are governed by the laws of Kenya, subject to any mandatory rights or forum that applies to the client.

15. Contact

Email info@edunetbridgeconsultancy.co.ke or call +254 140 341 231. Written refund or complaint requests should include enough information for us to identify the engagement safely.