Effective date: 16 October 2026
EduNet Bridge Consultancy Limited is responsible for personal information that it decides to collect and use for its consultancy services. Institutions, application platforms and other recipients may act as separate data controllers under their own privacy notices.
1. Scope and contact details
This policy applies to prospective students, applicants, parents, guardians, website visitors, partners and other people who contact or use EduNet services.
We apply Kenya's data-protection requirements. Where a particular international service also brings another privacy law into scope, including applicable UK data-protection requirements, we apply the relevant additional duties to that activity.
Operating office: Lucky Plaza, 2nd Floor, Eldoret, Kenya
Registered office: Lucky Plaza, Nrb-Uganda Rd, Eldoret, Uasin Gishu County, Kenya
Email: info@edunetbridgeconsultancy.co.ke
Telephone: +254 140 341 231
2. Personal information we may collect
- Identity and contact details: name, date of birth, nationality, address, phone number, email address, emergency contact, and parent or guardian details where applicable.
- Academic and professional records: school reports, certificates, transcripts, test results, recommendations, curriculum vitae, employment history, achievements and study or career interests.
- Application and immigration records: passport or identification details, statements, admission correspondence, visa-related records, and financial or sponsorship documents where required.
- Service and communication records: consultation bookings, callback requests, consent records, messages, call notes, complaints, application progress, invoices and payments.
- Website and security information: session identifiers, submission time, basic device or connection information and server security logs. We do not currently use advertising or behavioural-analytics cookies on this website.
We normally receive this information from you or an authorised parent, guardian or representative. We may also receive relevant information from an institution, application platform or service provider involved in an authorised application.
3. Why we use personal information
We use information to respond to enquiries; arrange appointments and callbacks; assess study interests; recommend suitable courses and institutions; prepare, submit and manage authorised applications; communicate requirements and progress; provide safeguarding support; manage payments, complaints and records; protect our systems; and meet legal or contractual duties.
Depending on the activity, our lawful basis may be your consent, steps you ask us to take before an engagement, performance of an agreed service, compliance with a legal obligation, protection of vital interests in a genuine safeguarding situation, or a legitimate business interest that does not override your rights.
Where sensitive information is genuinely required, we limit collection and use it only with an appropriate additional legal basis and safeguards.
4. Enquiries, bookings and uploaded documents
Website enquiries are sent to enquiries@edunetbridgeconsultancy.co.ke and may also be stored in protected website records. Consultation bookings, changes and cancellations are stored in a protected database. Destination callback requests and uploaded documents are stored outside the public website area for initial review, follow-up, service delivery and record keeping.
Do not upload an original document that is not needed for the enquiry. You may ask us what is required before sending sensitive records.
6. International transfers
International education services may require information to be sent to an institution or service provider outside Kenya. Before an international transfer, we explain the purpose and rely on consent or another lawful transfer basis together with appropriate safeguards. Destination-country privacy rules may differ from Kenyan law.
7. Children and applicants under 18
A parent or legal guardian should provide or approve personal information for a child. We may request evidence of parental responsibility and guardian consent before reviewing documents, contacting a school or progressing an application. A parent or guardian may exercise the child's data rights where the law permits.
8. Cookies and session data
The website uses essential session cookies for security features such as form protection and booking continuity. These cookies are not used for advertising. Disabling essential cookies may prevent forms or booking management from working correctly.
9. Security and retention
We use access controls, protected storage locations, restricted database credentials, transport security and reasonable administrative procedures to protect records. No system can be guaranteed completely secure, so we also limit collection and access.
We retain information only while it is reasonably needed for an enquiry, active service, authorised follow-up, complaint, fraud prevention, accounting, contract evidence or legal obligation. Records are reviewed and securely deleted or anonymised when the purpose and applicable retention need end.
10. Your choices and rights
Subject to applicable law and necessary identity checks, you may ask to be informed about our use of your information, access information we hold, object to some processing, correct false or misleading data, or request deletion where the information is no longer lawfully required. You may also withdraw consent for future consent-based processing without affecting earlier lawful use.
To make a request, email info@edunetbridgeconsultancy.co.ke. Explain the request and provide enough information for us to identify the relevant record securely. We may retain limited information where a legal, contractual, fraud-prevention or dispute-related reason requires it.
11. Optional marketing
We send optional promotional messages only where consent or another lawful basis permits. You may opt out at any time using the message instructions or by contacting us. Service messages about an active enquiry, booking or application are not marketing.
12. Privacy concerns and external complaints
Please contact us first so we can investigate and respond. You may also use our Complaints Procedure. If a Kenyan data-protection concern remains unresolved, you may contact or file a complaint with the Office of the Data Protection Commissioner.
13. Policy changes
We may update this policy when our services, technology or legal duties change. The effective date above identifies the current website version.